Need Help?

If you have lost your billing notice, please mail your payment to P.O. Box 1381 Binghamton, NY 13902-1381.  Please include your policy number with your payment.

If you need help with your policy, please call 800-423-9765 Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern. Please have your policy number available. See below for a list of commonly used extensions to help you reach the proper area more quickly.

  • If the Administrative Service Office listed on the front of your policy is Binghamton, NY or if your policy was originally issued through Mutual of Detroit or Philanthropic Mutual Life:
    Customer Service     5920 (7600 for Philanthropic Mutual Life policies)
    Claims                     5916
    Billing                      5907

  • If the Administrative Service Office listed on the front of your policy is Syracuse, NY or if your policy was originally issued through Farmers and Traders Life Insurance Company:
    Customer Service     7583
    Claims                     7511
    Billing                      5907

  • If the Administrative Service Office listed on the front of your policy is Norcross, GA:
    Customer Service     4900
    Claims                     7557
    Billing                      5907
     
  • If your policy was originally issued through Unity Mutual Life, please call 877-832-8243.