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Need Help?

If you have lost your billing notice, please mail your payment to P.O. Box 1381 Binghamton, NY 13902-1381. Please include your policy number with your payment.

If you need help with your policy, please call 800-423-9765 Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern. Please have your policy number available.

See below for a list of commonly used extensions to help you reach the proper area more quickly.

If the Administrative Service Office listed on the front of your policy is Binghamton, NY or if your policy was originally issued through Mutual of Detroit or Philanthropic Mutual Life:

  • Customer Service * 5920 ( * 7600 for Philanthropic Mutual Life policies )
  • Claims * 5916
  • Billing * 5907

If the Administrative Service Office listed on the front of your policy is Syracuse, NY or if your policy was originally issued through Farmers and Traders Life Insurance Company:

  • Customer Service * 7583
  • Claims * 7511
  • Billing * 5907

For Dignified Choice Final Expense policies:

  • Customer Service * 4900
  • Claims * 7557
  • Billing * 5907

If your policy was originally issued through Unity Mutual Life, please call 877-832-8243.