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Need Help?

If you have lost your billing notice, please mail your payment to P.O. Box 1381 Binghamton, NY 13902-1381. Please include your policy number with your payment.

If you need help with your policy, please call 800-423-9765 Monday through Thursday: 9:00 a.m. - 4:00 p.m. or Friday: 9:00 a.m. - 1:00 p.m. EST. Please have your policy number available.

See below for a list of commonly used extensions to help you reach the proper area more quickly.

If your policy was orginally issued through Unity Mutual Life, please call 877-832-8243. For Universal Life Policies issued by Farmers and Traders Life Insurance Company, please call 866-950-9064.

If the Administrative Service Office listed on the front of your policy is Binghamton, NY or Johnson City, NY or if your policy was originally issued through Farmers and Traders Life Insurance Company, Mutual of Detroit or Philanthropic Mutual Life:

  • Customer Service 5920
  • Claims 5916 (for Farmers and Traders claims, 7511)
  • Billing 5907

For Dignified Choice Final Expense policies:

  • Customer Service 4900
  • Claims 7557
  • Billing 5907